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Privacy Policy

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Your privacy and the protection of your personal data are extremely important to us. This Privacy Notice (hereinafter: the Notice) describes how we collect, use, share, and protect your personal data when you visit or use our website, services, applications, and other platforms (hereinafter: the Services).

What data do we collect?

When you use our Services, we may collect the following information related to you:

• Contact information: full name, email address, phone number, address;

• Usage information: data about how you use our Services, including the time, duration, and method of use;

• Technical information: IP address, browser type and version, cookies used to enhance user experience;

• Information you enter in the contact web form, including the email address you provide to receive a response to your inquiry;

• Other data you voluntarily provide to us;

• Delivery information such as the delivery address.

Purposes for which we use your data

We use your personal data for the following purposes:

• To provide, improve, and personalize our Services;

• To communicate with you, including responding to your inquiries;

• For marketing purposes, with your prior consent;

• To comply with legal obligations;

• [Specify the specific purposes for which the particular website owner uses visitor data].

Who is responsible for processing my data?

The website owner (name, physical address) is the data controller responsible for processing your personal data in accordance with the General Data Protection Regulation (hereinafter: GDPR).

Who do we share your data with?

Your data may be shared with our partners and subcontractors as so-called data processors, in accordance with Article 28 of the GDPR, in cases where they are engaged to perform specific tasks involving the processing of personal data. For example, we use the partner WIX.com LTD (hereinafter: WIX) as the website service provider. All information about the processing of personal data by WIX can be found in their privacy policy at https://www.wix.com/about/privacy. Please note that in such cases, as the data controller, we remain responsible for the processing of your data.

In addition, data may be shared with our partners who provide services to you independently, outside of your relationship with us. For example, if you order services from our partners through us, or if you give us consent to share your data with partners, or we include partners in processing based on a legal basis.

Finally, we may share data with government authorities if required by legal obligations.

Is my data subject to automated processing?

We do not use your data for processing that involves automated decision-making.

How long do we retain your personal data?

We retain your personal data for as long as necessary to fulfill the purpose for which it was collected.

For example, we retain your email address for newsletter delivery only while you are subscribed to receive our newsletter.

Where is my personal data processed?

Your data is primarily processed in the Republic of Croatia and in other countries of the European Union or the European Economic Area (EEA).

Only in exceptional cases do we transfer your data to so-called third countries, and in such cases, we ensure adequate data protection measures, such as using the European Commission’s Standard Contractual Clauses, or transferring data to countries deemed by the European Commission to provide an adequate level of personal data protection.

Your rights regarding your data

In accordance with the GDPR, you have the following rights:

• Right of access: You may request information about whether data concerning you is being processed, the categories of personal data processed, the purposes of processing, any recipients of your data, and the retention period (Article 15 GDPR);

• Right to rectification: You may request the correction of inaccurate personal data or the completion of incomplete data (Article 16 GDPR);

• Right to erasure: You may request the deletion of your personal data in accordance with Article 17 GDPR;

• Right to restriction of processing: You may request the restriction of the processing of your personal data in accordance with Article 18 GDPR;

• Right to object: You may object to the processing of your personal data based on legitimate interest regarding specific data processing (Article 21(1) GDPR);

• Right to data portability: You may request that the personal data concerning you, which you have provided to us, be transferred to another service provider in a structured, commonly used, and machine-readable format (Article 20 GDPR);

• You may withdraw your consent at any time, and data processed based on that consent will no longer be used.

To exercise your rights, you can contact us at: info@chemi-commerce.hr

In any case, you have the right to lodge a complaint with the supervisory authority – the Croatian Personal Data Protection Agency (AZOP).

Cookies and tracking technologies

We use cookies and similar technologies to enhance your user experience and to analyze the use of our Services. You can control the use of cookies through your browser settings.

For more detailed information about the cookies we use and their purposes, please see our Cookie Policy.

Data Security

We apply appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

Updates to the Privacy Policy

This Privacy Policy may be updated from time to time. You will be notified of any changes via our website.

Contact Information

For any questions regarding the collection and processing of your personal data or this Notice, you can contact us at:
info@chemi-commerce.hr

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